Crisis Management & Incident Response
We support companies facing an incident, from the first response through to resolution.
What Is Happening Now?
Data has been leaked or systems are down
Cyber Incident and Data Breach Response
Internal misconduct has been discovered or reported
Internal Misconduct Investigations and Response
A former employee is suspected of taking information
Where a departing employee is suspected of taking information
A regulator has contacted or visited your company
Responding to Regulatory Investigations and Dawn Raids
You have received an IP infringement warning letter
Responding to IP Infringement Warning Letters
Employees are facing excessive demands from customers
Responding to harassment of employees by customers
A regulator or consumer group has questioned your advertising
Alleged violations of the Premiums and Representations Act, voluntary correction, and regulatory responses
How We Support You in Any Incident
We respond swiftly and precisely from the initial stage to the full range of incidents companies face: fraud and misconduct by officers or employees and the related disciplinary measures; warnings of intellectual-property infringement from third parties; leaks of trade secrets or personal information and cyberattacks; hearings and on-site inspections by regulatory authorities such as the Japan Fair Trade Commission and the Consumer Affairs Agency; reporting to and investigations by the competent authorities when a legal violation comes to light; and initial investigations triggered by whistleblower reports.
We provide comprehensive support throughout the entire process—from preserving evidence, verifying facts, and preventing further damage, to reporting to authorities, evaluating the necessity and content of public disclosures, communicating with business partners, customers, and other stakeholders, analyzing causes, determining accountability, and formulating measures to prevent recurrence.
Internal approvals for cyber incidents outlines records documenting decision-making authority, alternates, and reviews during a cyber incident.
For claims and responses and the conduct of negotiations and litigation, such as claims for damages or contract termination, please also see our Litigation and Dispute Resolution overview.